Refund Policy

We hope you love your purchase from Wild at Home Designs. However, if you are not completely satisfied, please review our returns policy below.

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1. Your Right to Cancel

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Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

You then have 14 days to return the item once you have notified us.

To start a return, please contact us at:

Email: chelsey.stubbs@wildathomedesigns.com

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2. Return Conditions

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To be eligible for a return:

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• Items must be unused and in original condition

• Items must be returned in original packaging where possible

• Proof of purchase is required

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Customers are responsible for return postage costs unless the item is faulty.

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3. Refunds

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Once we receive and inspect the returned item:

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• Refunds will be issued to the original payment method

• Refunds are usually processed within 5–10 business days

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Original shipping costs are non-refundable unless the item is faulty.

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4. Damaged or Faulty Items

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If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include:

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• Your order number

• Photos of the issue

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We will arrange a replacement or refund.

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5. Non-Returnable Items

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We cannot accept returns for:

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• Personalised or custom items

• Items damaged through misuse